The player from Portugal had his account closed shortly after registering on May 6th, following his first deposit, and has not received any explanation or requests for documents.
Casino Lab - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
5d 0h 59m 38s
Casino Lab
Safety Index:LowCase summary
Discussion
Public
Public
6 days ago
Translation
Hello,
I registered with this house on May 6th. After the first deposit the account was closed without further explanation or request for documents.
Automatic translation:
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you play any games with your deposit before the account was closed? If so, kindly specify what games you played.
- Did you receive any email from the casino informing you about the reason why your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
