The player from Germany was facing issues with withdrawing money from the casino and was inquiring about the specific criteria for the first deposit. We asked him to provide more details about his problem, and the complaint was then marked as resolved after he confirmed that the issue had been settled. As a result, we closed the case as resolved because the player had indicated that the withdrawal issue had been fixed.
Casino Lab - Player has withdrawal issues.
Resolved
Our verdict
Case closed
Amount: €500
Casino Lab
Safety Index 2.6 Very lowCase summary
Discussion
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3 days ago
Translation
Hello
Casino Guru
How are you all getting on with Casino Guru, and what constitutes an insult regarding the first deposit?
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear Can1994,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Lab. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting patiently for your reply.
Best regards,
Veronika
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2 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Can1994,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
