Casino Intense - Player’s account has been reopened against request.

Hello, I'm writing to you about my story. I was a member of this casino for a long time. I lost a lot of money. After a long time, I managed to close my account permanently, and they themselves told me my account could never be reopened. For days, they started sending me promotional emails, convincing me to reopen my account by having me sign a card. They opened the account for me, but I lost a lot of money. I sent them several emails to close it because I fell back into temptation. After several threats to contact you, they closed my account. Tonight, I received another bonus email. The account was reopened without my request, and I lost another €250. Please help me. Managers Chris and Mario want to ruin my life. I demand that my money be returned and the account be closed. I don't know how to play with people's lives.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Intense.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you informed the casino about your gambling problems at any point in the past? Have you saved any communication where you disclosed your gambling issues to the casino? Would it be possible to share it with me as evidence?
• Have you unsubscribed from the casino's marketing communication?
• Which channels does the casino use to contact you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I solved the problem. Manager Chris was very helpful. I thank him very much. He was on vacation and helped me when he returned.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Love1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas