The player from Germany faces issues with Casino Infinity, which ignored her self-exclusion and misrepresented its licensing status. She seeks a refund of her deposited money but has received no response regarding the ownership or licensing, leading her to believe the casino is operating fraudulently.
Casino Infinity - Player reports possible fraud by casino.
Opened
Current status
Waiting for Casino Guru to reply
6d 17h 55m 55s
Casino Infinity
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
yesterday
Translation
Casino Infinity ignored my self-exclusion. As a result, I unfortunately continued playing and only realized too late that the casino doesn't have a license, despite advertising with a valid one. Consequently, I wanted to get my deposited money back in accordance with applicable law, but I received no response to my email regarding either the ownership or licensing situation. In my opinion, the casino is operating fraudulently.
Automatic translation:
Public
Public
12 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
12 hours ago
Hello,
Thank you very much for submitting your complaint. I am sorry to hear about your negative experience at Casino Infinity.
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.
To proceed further, could you please confirm your reason for requesting a self-exclusion from Casino Infinity?
Thank you for your understanding.
I look forward to your reply.
