The player from Kentucky faced difficulties withdrawing $90 from Casino Extreme after turning a $15 deposit into $102.55. His withdrawal was denied due to alleged multiple accounts, which he disputed, and he was asked to verify his account again despite having already completed this process previously. We were unable to resolve the issue due to the player's lack of response to our inquiries and reminders. Consequently, the complaint was closed for the time being, but the player could reopen it in the future if he chose to resume communication.
Casino Extreme - Player's withdrawal is denied due to account issues.
Closed
Our verdict
Player stopped responding
Amount: $90
Casino Extreme
Safety Index 8.1 HighCase summary
Discussion
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4 months ago
I have been using casino extreme for a couple of years now. In February I have made 3 different deposits totaling around $60. Last night I deposited $15, I didn't get any bonus or anything promo for added to the $15. I took that $15 and turned it into $102.55, when I got to that amount I attempted to withdrawal $90 and I left $12.55 in my account to play with. After about an hour I get an email saying my withdrawal has been denied due to me having multiple accounts which isnt true. I did tell a friend that was over at my house about the casino and he signed up, but that had nothing to do with my account and my no bonus deposit. I played with my money with no kind of stipulations and finally got back the money I had lost this month and then they denied my withdrawal on bogus causes. They said I need to verify my account again which has already been verified, has withdrawals and many deposits made to it. Please help me to get my money back. Thank you.
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4 months ago
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4 months ago
Dear Southsidetravo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise whether there is a possibility that you have both played from the same device?
Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
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4 months ago
Dear Southsidetravo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
