The player from Arizona experienced promotional issues as Casino Extreme, despite advertising a "fortnightly bonus," hasn't honored it for the month and has not provided clear information regarding the delay. The complaint was resolved as the bonus was credited to the player.
Casino Extreme - Player’s casino bonus not honored.
Resolved
Our verdict
Case closed
Amount: $50
Casino Extreme
Safety Index 8.1 HighCase summary
Discussion
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2 years ago
I’m not sure what the actual amount is as only casino extreme has my transaction history. That being said their site promises a ‘fortnightly bonus’ issuance the 14th and 28th every month. It’s the 30th and I can’t get a straight answer or any resolution as to why they’re not honoring this bonus advertised on their site.
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2 years ago
Dear romanicincu,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Extreme. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exact bonus are you talk about? Did you meet all the requirements to get it? I will be waiting for your reply patiently.
Best regards,
Nick
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2 years ago
This has been resolved, disregard. I’d delete the complaint myself but I don’t see where to.
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2 years ago
Dear romanicincu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
