Casino Alpha - Player’s enquiring about the withdrawal options.

Hello, I have contacted alpha casino support several times to find out about the withdrawal methods they use, since I have already had problems with another donkey but no one answers

Dear Sbadatella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have created a casino account as if I was a player from Italy and inside my newly created account I had the following options to withdraw my winnings:

Could you please advise if you have deposited any funds into your account already?

Please let me know if this advice was helpful or we need to intervene. Thank you in advance for your reply.

Best regards,

Petronela

Ok, thanks, I have not yet paid just because I was afraid of not being able to withdraw in case of winning, I have gone through the casino bongo, I have not been able to withdraw almost 3000 euros precisely because it was only with crypto currency, thanks immensely,

Thank you very much, Sbadatella, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Hello, you can close, thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sbadatella, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru