Casino Adrenaline - Player's withdrawal has been confiscated.

Summary: The casino cancelled my full cashout without giving any reason, silently removed C$50.04 from my balance with no transaction record, and only afterwards claimed a max cashout of C$50 rule that was never disclosed to me before I deposited, while I played, or when I requested the withdrawal.

What happened:

- Nov 9, 2026: I deposited C$27.00 via Interac and played. My balance reached C$127.04. The casino's own wallet screen showed 'Withdrawable: 127.04 CAD, Locked by bonus: 0.'

- Nov 10, 2026: My account was fully verified by the casino.

- Nov 10, 2:11 p.m.: I requested a cashout of the full C$127.04 by Litecoin to my own wallet, and confirmed the new address through the casino's email confirmation link, exactly as required.

- Nov 10, 2:51 p.m.: I received an email saying only that my cashout 'has been canceled,' with no reason. My balance then showed C$77 — C$50.04 was gone, and my transaction history shows no deduction, fee, or explanation of any kind.

- Live chat support refused to explain and told me to email instead. I emailed twice. Support (Stella Maris) replied that a max cashout of C$50.00 applied, that 'the excess balance from your max cashout has been removed,' and mentioned a 'verification deposit of not less than C$27.00' — my deposit was already exactly C$27.00.

- No max-cashout limit of C$50 was ever shown to me before depositing, in my account, or at the cashier when I withdrew. My winnings came from my own deposited money.

- Nov 10 evening: I withdrew C$50 by Litecoin successfully. C$27.00 of my winnings remains in the account, and the removed C$50.04 has not been returned.

What I am asking for: Return of the C$50.04 removed from my balance, and release of the remaining C$27.00, for a total of C$77.04 — my own winnings, won from my own deposit.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your experience and the removal of funds from your casino balance.

To better understand the situation, could you please clarify the following:

• Did you claim or receive any bonuses, free spins, or promotional offers when making your C$27 deposit, or were you playing exclusively with your own money?
• Did the casino explain which specific term or condition justified the C$50 maximum cashout limit? If so, could you share that explanation?
• Is the remaining C$27 still available in your account, and have you attempted to withdraw it?

Additionally, please forward screenshots showing your original C$127.04 balance, the subsequent deduction, and the casino's correspondence explaining the maximum cashout restriction to attila.g@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your cooperation.

Best regards,

Attila