The player from Alberta requested a one-month gambling break, but the casino failed to implement it, allowing him to gamble and lose $300 during that time. He sought assistance to recover his funds, as the casino did not follow proper protocol. We rejected the complaint as a duplicate because the refund of his remaining balance was already being handled in his previous complaint. The case was not pursued separately, and the decision was based on the matter already being in contact with the casino.
Casino Adrenaline - Player's cooling-off request is delayed.
Closed
Our verdict
Other
Amount: C$300
Casino Adrenaline
Safety Index 8.2 HighCase summary
Discussion
