The player from Alberta requested a one-month gambling break, but the casino failed to implement it, allowing him to gamble and lose $300 during this time. He is seeking assistance to recover his funds, as the casino did not follow proper protocol.
Casino Adrenaline - Player's cooling-off request is delayed.
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Waiting for Casino Guru to reply
6d 23h 22m 41s
Casino Adrenaline
Safety Index 8.4 HighCase summary
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yesterday
I requested 1 month gambling break from casino.
Casino emailed me saying that the upper management will work on my request. My account was never put on break for 4 weeks I'm waiting during this period I lost $300 because I have problem gambling habit. I need help from guru to recover my funds because casino did not follow protocol.
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1 hour ago
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1 hour ago
Dear Harry1995,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
- Could you please forward me the suspension requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.
- Have you informed the casino of your problem and requested to be self-excluded for a longer period of time than just one month?
Thank you in advance for your cooperation.
Best regards,
Veronika
