The player from Germany is facing difficulties withdrawing his winnings of €7,500 from the casino. Despite his VIP status allowing €1,000 withdrawals per day, two out of three payouts get canceled after three days, leading to delays in receiving his funds.
Casina Casino - Player's withdrawal requests are delayed.
Opened
Current status
Waiting for player to reply
6d 22h 7m 40s
Casina Casino
Safety Index:Above averageCase summary
Discussion
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Public
14 hours ago
Translation
Hello and good day,
I won €7,500 playing Wanted at the casino. My VIP status allows me to withdraw €1,000 per day.
However, 2 out of 3 payouts are always cancelled after 3 days, and it takes a very long time for the money to arrive.
As I said, my limit is 1000 euros per day. I never exceed that, and the system wouldn't allow it otherwise.
Automatic translation:
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1 hour ago
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1 hour ago
Dear MCLovin0312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past? When was the last time the payout from this casino was credited to your bank account?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
