Casibom Casino - Player's withdrawal is restricted by earnings limit.

Merhaba, [Redacted]!

Sayın Üyemiz

Hesabınızda yapılan inceleme sonucunda, çekim talebinizin yatırım kazançlarına ilişkin maksimum çekim limiti kuralını aştığı tespit edilmiştir.

Kurallar gereği, kazanç elde ettiğiniz yatırım tutarının en fazla 50 katına kadar çekim işlemi gerçekleştirilebilmektedir. Bu nedenle, hesap bakiyeniz kurallara uygun tutar üzerinden otomatik olarak güncellenmiştir. Bu kural kapsamında, kazanç limitiniz 250.000 TRY

dir.

Son yatırımınız 26 Temmuz saat 00:17'de 5.000 TRY idi. O zamandan bugüne kadar yaptığınız toplam çekimler 75.000 TRY'dir.

26.07.2026 tarihinde 75.000 TRY çekim gerçekleştirilmiştir.

250.000 TRY kazanç limitinizi tekrardan tebrik ederiz.

Güncel bakiyenizi hesabınız üzerinden kontrol edebilirsiniz.

Anlayışınız için teşekkür eder, iyi günler dileriz.

Saygılarımızla,

Casibom Destek Ekibi

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you play using your own deposited funds only, or did you have an active bonus at any point?
• Have the funds already been deducted from your account?
• Do you currently still have access to your casino account?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Elimden geldiğince meiliniz attım eğer hatalı yolladıysam veya daha görmek istediğiniz ekran resimleri varsa tekrar yollayabilirim

Sayın Attila Bey,

Belgeleri attila.g@casino.guru adresine e-posta ile gönderdim.

70’e yakın ekran görüntüsü + hesap geçmişi mevcut.

Lütfen belgelerin tarafınıza ulaşıp ulaşmadığını teyit eder misiniz?

Casibom’a ilettikten sonra güncelleme paylaşırsanız sevinirim.

Teşekkürler.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Unfortunately, the large number of files and screenshots you have sent via email makes it challenging for me to effectively navigate this case. I understand your eagerness to resolve this issue, and I empathize with your situation. That said, the volume of evidence and messages you’ve shared actually only slows down the resolution process. Going forward, I kindly request that you send evidence only when specifically asked and respond to questions directly within this thread, rather than through multiple emails.

Could you please forward the email in which the casino explained the reason for applying a limit to your winnings? Thank you for your understanding and cooperation.

Hi Attila,Here is the email I received from the casino explaining the reason for the limit on my winnings. As stated in their message:My last deposit was 5,000 TRY on July 26th.They have a rule limiting withdrawals to a maximum of 50 times the deposit amount.Therefore, they set my maximum winning limit to 250,000 TRY.They also mentioned that my total withdrawals since then amount to 75,000 TRY.I am also attaching the screenshot of this official email to this message. Please let me know how we should proceed. Thank you.

Hi Attila,Here is the official email from the casino regarding the 50x deposit limit rule, along with the most critical evidence showing their unauthorized actions.As seen in the attached account history screenshot:On 26.07.2026 at 11:56:40, the casino manually deducted exactly -1,685,450 TRY from my balance.The transaction method is explicitly stated as "manual" and marked as "Completed" by them.This was done entirely without my consent, following the data breach from the fake email address I mentioned.I am providing both screenshots (the rule email and the manual deduction log) as requested. Please help me challenge this unfair confiscation.Thank you.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear rakitekbuzlu17,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Casibom Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Casibom Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel, as you can see from the timer, Casibom has less than 21 hours left to respond, and they are still completely silent. They have not reached out to me because they have no valid explanation for their actions.

The title says 'restricted by earnings limit,' but they did not just restrict or delay a payout; they completely wiped out my 1,685,450 TRY from my account by processing a 'Manual' withdrawal from their side and marking it as 'Completed' in my history without sending a single penny to my bank account. This is not a limit issue; this is a direct confiscation of player funds. Please demand the transaction hash and official bank transfer proofs from them if they attempt to post a last-minute fake excuse.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

"Hi Samuel, as you can see, the timer for Casibom has fully expired (0d 0h 0m 0s) and they chose not to reply or cooperate. They are clearly trying to run away from this huge 1.865.000 TL balance. I have 70 screen recordings and screenshots that prove everything. I want to upload all of them to this public thread right now to expose them. Please guide me on how to upload this heavy volume of evidence. Thank you."

Dear Tolga,

Thank you for the additional information.

I have already contacted Casibom Casino by email regarding your complaint, so I would like to give them some additional time to respond. Hopefully, they will get back to us and provide the necessary information.

Regarding the evidence you mentioned, you are welcome to provide screenshots that are relevant to the complaint. However, videos or screen recordings cannot be uploaded directly to the complaint thread.

If any of the screenshots contain sensitive information that you do not want to be visible publicly, please let me know and I can mark them as sensitive. They will remain in the complaint thread and will be available to the casino and our team, but they will not be visible to the public.

For now, let's give the casino some additional time to respond. If they do not provide any response or cooperation, unfortunately, there will be nothing further we can do from our side and I will have to close the complaint as unresolved.

Thank you for your patience.

"Hi Samuel, thank you for your support and for offering the privacy option. As you requested, since videos cannot be uploaded, I am providing the bulletproof screenshot evidence that links everything together directly on this thread. As you can see, the casino fully validated my gameplay, updated my balance, and even used my big wins to advertise their casino to the world on their homepage. But when it's time to pay my 1.865.000 TL balance, they ignore us. Here is the exact chain of evidence from the 5 primary attached screenshots: 1 : Identity & Deposits: The email screenshots show the casino addressing me and confirming my official deposits from their official address (no-reply@casibom.com). 2 : Game History 1 (Art of Gold): The official Softgamings server log shows my massive win of 1.190.000,00 TL at 02:26:51. 3 : Homepage Marketing 1: Right after that win, at 02:35, the casino immediately used my win for their own marketing on the homepage under my initials 'T.A.' for 1.200.443,50 TL, with my main balance reaching 1.605.325,06 TL. 4 : Game History 2 (100 Bulky Fruits): The second log shows another big win of 580.000,00 TL at 09:46:00. 5 : Homepage Marketing 2: At 09:48, they advertised me on the homepage again as 'T.A.', bringing my final balance to 1.860.450,06 TL. Important Note: I am uploading these 5 primary explosive proofs now to keep the thread clean. However, please note that I have a full archive of 70+ additional screenshots containing my complete gameplay histories, consecutive bets, deposit receipts, and cashout rejections. If you or the casino require further verification, I am fully prepared to upload the entire 70+ image database immediately. Please review this absolute proof. If any image contains too much sensitive info, please mark them as sensitive as you offered. Thank you."

Hello everyone,

Dear rakitekbuzlu17,

Thank you for the additional information and for providing the screenshots.

I have reviewed the evidence you provided in your latest message. In combination with the context of your complaint, I consider the evidence relevant and strong enough to remain publicly visible. I have checked the screenshots and they do not contain your name or email address, so I will leave them public in the complaint thread.

Unfortunately, Casibom Casino has not joined the complaint or provided any response regarding your case, despite being contacted and given additional time to respond.

Without the casino's cooperation, I do not have sufficient information or evidence from its side to properly assess the circumstances surrounding your balance and withdrawal.

For this reason, I will now close the complaint as Unresolved. Please note that this outcome negatively affect the casino's Safety Index rating.

As a further option, you may consider contacting the casino's licensing authority, Anjouan Gaming (AOFA), and submitting your complaint directly to them.

You can find more information about the licence and the relevant authority here:

https://casino.guru/licensing-authorities/comoros-license

You can also find our guide explaining how to submit a complaint to a gambling regulator here:

https://casino.guru/guide/submitting-complaints-to-regulators

If Casibom Casino decides to participate in the complaint and provides relevant information or evidence at a later stage, the casino may request that the complaint be reopened, and I will review the new information accordingly.

I’m sorry that we were unable to resolve the complaint due to the casino's lack of cooperation. I hope that the licensing authority may be able to assist you further.

Best regards,

Samuel

Casino Guru