The player from Turkey is facing issues with withdrawing money due to exceeding the maximum withdrawal limit based on his investment earnings. His total withdrawals have reached 75,000 TRY, while his earnings cap is set at 250,000 TRY.
Casibom Casino - Player's withdrawal is restricted by earnings limit.
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6d 23h 49m 59s
Casibom Casino
Safety Index 9.4 Very highCase summary
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10 hours ago
Translation
Hello, [Redacted]!
Dear Member
Following a review of your account, it has been determined that your withdrawal request exceeded the maximum withdrawal limit for investment earnings.
According to the rules, withdrawals can be made up to a maximum of 50 times the amount of your investment. Therefore, your account balance has been automatically updated according to the rules. Under this rule, your earnings limit is 250,000 TRY.
is.
Your last investment was 5,000 TRY on July 26th at 00:17. Your total withdrawals since then amount to 75,000 TRY.
A withdrawal of 75,000 TRY was made on 26.07.2026.
Congratulations again on reaching your 250,000 TRY earnings limit!
You can check your current balance through your account.
Thank you for your understanding and have a good day.
Best regards,
Casibom Support Team
Edited by a Casino Guru admin
Automatic translation:
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39 minutes ago
Important notice:
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39 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you play using your own deposited funds only, or did you have an active bonus at any point?
- Have the funds already been deducted from your account?
- Do you currently still have access to your casino account?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
