The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.
Cashwin Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: NZ$400
Cashwin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
10 months ago
On the 26/01/2025 I request a withdrawal of $400nzd the terms and conditions state up to 72hrs it has now been pending for nearly a week have tried their live chat 5or 6 times and I get the same prewritten nonsense that is word for word the same in each chat with different of their support staff. Have emailed their complaints people and get no reply. Have attached some screenshot of proof
Public
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10 months ago
Hello Pmb341,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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Public
10 months ago
Dear Pmb341,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
