Cashwin Casino - Player's withdrawal is delayed.

Good evening, I have verified myself at the casino and made significant deposits via Apple Pay. I have €2000 in my account and I want to withdraw it because I need it. They keep telling me that I have to wait and that they will ask me for more documentation. I would like to know if they are going to return my money or if I will have to take legal action, such as filing a complaint for fraud, so that the card insurer covers the substantial amount of money deposited.

Thank you

Hello Pencho,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Pencho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.