Cashwin Casino - Player's deposit has been delayed.

Hello! On 20 January, made a 10 EUR deposit to Cashwin Casino. Money was debited from my bank account and not credited to the casino account. Immediately send a screenshot to support by email. The support agent told me to wait 5-7 business days. Nothing happens. I uploaded my bank statement; here casino can see that money is debited and not returned. Every day I ask support about updates; the reply is "wait for email." I've been waiting 2 weeks now.

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Dear aolegf,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika