Cashwin Casino - Player's access to tournament betting is restricted.

The casino was holding a tournament for the number of days of continuous betting.

https://www.cashwin30904.com/promo/Porsche2024

I was betting a few dollars each day and suddenly on December 12 I was told I was stuck at the limit and could no longer play the game.

I contacted the casino and they said it was a management decision, but I did not set the limit myself in the first place, and it was only a few dollars each day, so it is not at a level where management would need to set a limit.

Apparently the casino did this because they did not want to pay the event's prize money.

The event will continue until there are 10 people remaining, at which time the price of the Porsche 911 will be split.

I do not know how many are left at this point in time,

As long as the casinos restrict players for these selfish reasons,

I would like to see the casino pay the winnings based on the assumption that this event is cleared.

The calculated amount is $15,000 divided among 10 people, taking the price of the Porsche as $150,000.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you register into the casino?
• Is your account fully verified?
• When was the last time you spoke to the casino and what was it about?

Please keep in mind that every promotion is a good-will of the casino and they determine each if it's term:

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't remember when I registered with the casino.

account is fully verified.

The casino cannot determine the duration of this promotion.

The rules also state exactly what the end conditions and duration are.

1. The promotion will start on 01.08.2024 and will continue until either one last player remains or until 30.04.2025, whichever event occurs first.

If I cannot wager at the casino in the first place, i cannot achieve rollover of my deposit and therefore cannot withdraw.

Dear Andandjonnyx,

As mentioned previously, the bonus terms and tournament rules are fully determined by the casino. They hold the right to cancel a tournament or exclude any player from participating at their discretion.

Unfortunately, no one has the authority to compel the casino to change their decision, and we are unable to intervene to grant you access if they have chosen to exclude you.

If there is anything else we can assist you with, please let us know.

Best regards,

Nick

This tournament has not yet been cancelled.

Outside sponsors are also involved, and the casino is not free to set the rules.

Users are entitled to the prize money for as long as it remains,

If the casino has terminated it for its own reasons,

At the very least, the winnings should be paid.

Dear Andandjonnyx,

Thank you for your message.

You may try reaching out to the external sponsors; however, if the casino has decided to exclude you from the tournament, this is ultimately their decision, and there is no way to compel them to reverse it.

Additionally, being excluded from the tournament means you are unfortunately not eligible to claim any winnings associated with it.

As the situation has already been explained, we will now proceed with closing the complaint. Should you have any further questions, please don’t hesitate to contact us.

Best regards,

Nick