CashiMashi Casino - Player's winnings have been confiscated.

Hello,

I registered with Cashimashi on 27/05/25, claimed the welcome bonus, and made a few additional deposits the following day. On Thursday, 05/06, I claimed their 70% Thursday bonus and won €4,401.84.

I did not breach any bonus terms. The slot I played was not on the restricted list, and the bet size I used complied with the bonus rules.

When I attempted to withdraw my winnings, the casino asked me to verify my account. I submitted all the requested documents. However, on 12/06/25, instead of processing my withdrawal, they informed me that an "internal investigation" had been conducted and they removed my winnings, leaving only my €300 deposit in the account.

They have not provided any reason for this decision. Live chat agents keep saying I should receive an email from their team, but I have sent several emails and have never received a reply. They are not responding to emails and are not offering any explanation.

Please help me recover my rightful winnings. Thank you.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with CashiMashi Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you ever had any successful withdrawals with this casino, please?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

Hello Katarina, thanks a lot. I have just forwarded some screenshots and my communication with the casino support. To answer your first question - no, I haven't had any successful withdrawals there, it was my first win. Before that I only made a few deposits.

Thank you very much, newplayer, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear newplayer,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite CashiMashi Casino representative to join this conversation.

Dear CashiMashi Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Mirka, thank you for your help.

Dear newplayer,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Commission ([email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards,

Mirka