The player from Austria has outstanding withdrawals at the online casino 'Cashed' totaling approximately €9,500, following initial winnings of €12,000. He has faced delays with three withdrawal requests made since April 8, 2026, and is currently receiving repeated assurances that his payments are under review.
Cashed Casino - Player's withdrawals are delayed.
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5d 7h 46m 29s
Cashed Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Dear Casino Guru Team,
I am contacting you because I need assistance with outstanding withdrawals at the online casino "Cashed".
I originally made a profit of approximately €12,000 there, which I subsequently gambled down to about €9,500. Following that, I requested my first three withdrawals.
The first payment was requested on April 8, 2026.
The two further payments followed on the subsequent days.
Based on my current cashed level, I can withdraw up to €500 per day, with a maximum of three simultaneous withdrawals. Additionally, there is a monthly withdrawal limit of €7,000.
I have won at Cashed in the past, and back then the amount was eventually paid out to me – albeit with a considerable delay.
When I communicate with them now, they always say my payment is being reviewed. Review time: maximum 3-5 days.
Therefore, I would kindly ask you to review my case and assist me in clarifying the matter.
If possible, I would be very grateful if you could contact Cashed directly and inquire about the status of my payouts.
Thank you in advance for your help.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Rolo22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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3 weeks ago
TranslationHello Jean,
Thank you for your message.
KYC verification:
As far as I know, I was not required to perform KYC verification.
Did you achieve your winnings with or without an active bonus?
The €12,000 I won was achieved without an active bonus.
Could you please tell us when your last successful withdrawal was made and how long the processing took?
In March I already played and made a profit of approximately €1,400, of which I paid out €1,000.
Payment requested on March 17, 2026 – received on March 25, 2026
Payment requested on March 18, 2026 – received on April 3, 2026
Please feel free to contact me if you have any further questions.
Best regards
Robert
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2 weeks ago
Thank you for your answer, Rolo22.
Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
If possible, please upload a screenshot of your withdrawal as well as any relevant communication with customer support to my email at jean.s@casino.guru.
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2 weeks ago
TranslationHello Jean
I selected Visa/Mastercard (card payout) as the withdrawal method. In one instance, I may have accidentally selected the wrong withdrawal method, which may have led to the cancellation.
Regarding the current status of my payouts:
I have now successfully received two payments.
A payout was cancelled, presumably due to the wrong payout method being chosen.
I have requested three further payouts.
Details of previous payouts:
Payment from 08.04.2026: Successfully arrived on 23.04.2026, however with a longer processing time.
Payment from 09.04.2026: Was rejected, probably due to the 24-hour rule.
Payment dated 10.04.2026: Also received on 23.04.2026, with a longer processing time.
I have sent you the corresponding screenshots of the payouts and relevant communication with customer support via email and have also uploaded them here.
Thank you so much for your support.
Greetings Rolo22
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1 week ago
I understand this situation has been frustrating, especially with the inconsistent processing times and the recent cancellations. Thank you for providing detailed information and screenshots — this helps clarify the timeline.
To ensure we proceed in the most effective way, could you please let me know what your expectations are regarding how we can assist you further?
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2 days ago
Dear Rolo22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
