The player from Austria had outstanding withdrawals at the online casino “Cashed” totaling approximately €9,500, following initial winnings of €12,000. They experienced delays with three withdrawal requests made since April 8, 2026, and were repeatedly informed that the payments were under review. The Complaints Team facilitated communication between the player and the casino, monitored the withdrawal process, and confirmed with both parties that the payments had been processed correctly. The player confirmed receipt of all outstanding funds in full, and the complaint was resolved and closed.
Cashed Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €9,500
Cashed Casino
Safety Index 7.4 Above averageCase summary
Discussion
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3 months ago
Translation
Dear Casino Guru Team,
I am contacting you because I need assistance with outstanding withdrawals at the online casino "Cashed".
I originally made a profit of approximately €12,000 there, which I subsequently gambled down to about €9,500. Following that, I requested my first three withdrawals.
The first payment was requested on April 8, 2026.
The two further payments followed on the subsequent days.
Based on my current cashed level, I can withdraw up to €500 per day, with a maximum of three simultaneous withdrawals. Additionally, there is a monthly withdrawal limit of €7,000.
I have won at Cashed in the past, and back then the amount was eventually paid out to me – albeit with a considerable delay.
When I communicate with them now, they always say my payment is being reviewed. Review time: maximum 3-5 days.
Therefore, I would kindly ask you to review my case and assist me in clarifying the matter.
If possible, I would be very grateful if you could contact Cashed directly and inquire about the status of my payouts.
Thank you in advance for your help.
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Rolo22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
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3 months ago
TranslationHello Jean,
Thank you for your message.
KYC verification:
As far as I know, I was not required to perform KYC verification.
Did you achieve your winnings with or without an active bonus?
The €12,000 I won was achieved without an active bonus.
Could you please tell us when your last successful withdrawal was made and how long the processing took?
In March I already played and made a profit of approximately €1,400, of which I paid out €1,000.
Payment requested on March 17, 2026 – received on March 25, 2026
Payment requested on March 18, 2026 – received on April 3, 2026
Please feel free to contact me if you have any further questions.
Best regards
Robert
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3 months ago
Thank you for your answer, Rolo22.
Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
If possible, please upload a screenshot of your withdrawal as well as any relevant communication with customer support to my email at jean.s@casino.guru.
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3 months ago
TranslationHello Jean
I selected Visa/Mastercard (card payout) as the withdrawal method. In one instance, I may have accidentally selected the wrong withdrawal method, which may have led to the cancellation.
Regarding the current status of my payouts:
I have now successfully received two payments.
A payout was cancelled, presumably due to the wrong payout method being chosen.
I have requested three further payouts.
Details of previous payouts:
Payment from 08.04.2026: Successfully arrived on 23.04.2026, however with a longer processing time.
Payment from 09.04.2026: Was rejected, probably due to the 24-hour rule.
Payment dated 10.04.2026: Also received on 23.04.2026, with a longer processing time.
I have sent you the corresponding screenshots of the payouts and relevant communication with customer support via email and have also uploaded them here.
Thank you so much for your support.
Greetings Rolo22
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2 months ago
I understand this situation has been frustrating, especially with the inconsistent processing times and the recent cancellations. Thank you for providing detailed information and screenshots — this helps clarify the timeline.
To ensure we proceed in the most effective way, could you please let me know what your expectations are regarding how we can assist you further?
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2 months ago
Dear Rolo22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
TranslationHey
Thanks for the help.
My expectation is to receive the payout as quickly and securely as possible.
And that you help me in the background to obtain them.
Would that be possible?
Best regards
Edited
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2 months ago
Thank you for the clarification. We will continue monitoring your withdrawal requests until the full €9,500 is paid. Please avoid wagering or reducing your balance too much during this process.
You confirmed receipt of the first and third withdrawals, while the second was rejected. Please specify the total amounts for each of these three withdrawals.
Provide an update on any new withdrawal requests, including dates and amounts, and confirm whether any have already been received.
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2 months ago
TranslationHello Jean,
I now have the payout from
Received €500 on April 23, 2026
Received €500 on April 24, 2026
Received €500 on April 25, 2026
The payment from
May 7, 2026
The entries for May 10th and May 12th, 2026 are still being processed, so theoretically they're over two weeks old now. I'm still waiting; it's just frustrating that it's taking so long.
Kind regards
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2 months ago
Hello Rolo22,
We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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1 month ago
Dear Rolo22,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Jean
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1 month ago
Dear Rolo22,
It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.
If there are any updates or new details since your last message, please share them with me.
As part of our standard procedure, I’m also inviting a representative from Cashed Casino to join this conversation. Their input should help us move the case forward more efficiently.
Dear Cashed Casino,
Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.
Thank you for your cooperation and a timely response.
Best regards,
Samuel
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1 month ago
TranslationHello Samuel,
I have received the last 3 payouts.
the payment from
Received €500 on May 7, 2026
Received €500 on May 10, 2026
Received €500 on May 12, 2026
The casino pays out without problems, it just takes 14 days, whereas normally 3-5 days would be okay.
Currently, payments of €9,500 to €4,000 have been made. I have now applied for €5,500 and three installments of €500.
That means I still have €4000 in my casino account. €1500 is currently pending withdrawal.
My only wish is that the payouts would be a little faster, that's all.
Current payouts pending from.
June 1, 2026 €500
June 2, 2026 €500
June 4, 2026 €500
Thanks for the help.
Kind regards
Rolo22
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1 month ago
Dear all,
Thank you for your patience.
We kindly inform you that we reviewing your case with the relevant department.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Kind regards,
Cashed
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1 month ago
Hello everyone,
thank you both for the updates.
Dear Rolo22,
thank you for the detailed information and for continuing to keep me updated. I'm glad to hear that the withdrawals are still being processed and that you've already received a significant portion of your balance. Hopefully, the remaining payments will follow soon as well.
Dear Cashed Casino,
thank you for your response and for looking into the matter with the relevant department. Once you have an update, I would appreciate it if you could share any relevant information or findings directly, so we can better understand the current situation and keep the complaint moving forward.
Thank you both for your cooperation. I will wait for the next update.
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1 month ago
Dear all,
Thank you for contacting us.
We would like to inform you that after reviewing the case with the relevant department, we can confirm that the player's withdrawals were processed correctly.
Kind regards,
Cashed
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1 month ago
thank you, Cashed Casino, for your update and for reviewing the case with the relevant department.
Dear Rolo22,
thank you for your cooperation and for keeping me updated.
The casino has confirmed that the withdrawals were processed correctly. Could you please confirm whether this corresponds with your side of the situation, or if you are still experiencing any issues or missing funds?
I will wait for your response before proceeding further.
Thank you both for your cooperation.
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1 month ago
Dear all,
Thank you for contacting us.
We kindly inform you that players withdrawals is successfully completed.
Kind regards,
Cashed
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1 month ago
Dear Cashed Casino,
thank you for your update and for confirming that the withdrawals have been successfully completed on your side.
At this point, we will await the player’s confirmation regarding whether the funds have been fully received on their end. Once we receive their confirmation, we will proceed accordingly with closing the complaint.
Thank you for your cooperation.
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1 month ago
TranslationHello Samuel,
I can confirm that all the money from the casino has now been credited to my account. I have received all outstanding payouts in full.
Thank you so much for your support and also a big thank you to the casino for the quick processing and payout.
The case can therefore be closed.
Best regards
Rolo22
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1 month ago
Dear Rolo22,
I'm glad to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Samuel
Casino Guru
