The player from Germany requested a €400 withdrawal from Cashed Casino on August 17, 2026, but has not received the funds after two weeks. Despite multiple inquiries through live chat and email, she receives generic responses without a clear explanation or details regarding the delay.
Cashed Casino - Player's withdrawal of €400 is delayed.
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Cashed Casino
Safety Index 7.8 Above averageCase summary
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4 days ago
Translation
Cashed Casino – Withdrawal of €400 not received since 17.08.2026
I requested a payment of €400 on August 17, 2026. To this day, I have not received the money.
I contacted Cashed multiple times via live chat and email. Each time, I was informed that the payout was still being processed and that the finance department had been notified.
Today, I was explicitly informed in the live chat that customer support does not have access to financial information. My inquiry was therefore forwarded to the responsible finance department, and I was promised a response via email.
So far, I have received neither a concrete explanation for the delay nor a release date, a transaction number, or proof of payment.
I request assistance from Casino Guru so that Cashed can provide the specific status of my withdrawal and pay out the €400 as quickly as possible.
I can provide screenshots of the payout, live chat, and email communication as proof.
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear Senseikardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you contacted the casino regarding the issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
