The player from Turkey, holding a VIP level 3 status, is facing delays with three withdrawal requests totaling 70k PLN. Despite assurances from casino support that the requests are being processed, the withdrawals remain pending after multiple days. The player seeks assistance in resolving the issue.
Cashed Casino - Player's withdrawal is delayed.
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6d 23h 3m 1s
Cashed Casino
Safety Index 8.1 HighCase summary
Discussion
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22 hours ago
I have recently won about 70k PLN. I am on lvl 3 VIP, so I am alowed to have 3 active withdrawal requests up to 3200 PLN each and a monthly limit of 50k. On Friday 26th of June I have made a withdrawal request, followed by two mode on Saturday and Sunday 28th of June. After 3 date have passed and the request is still pending, I contacted the support and they have been assuring me it’s on the way every single day. On Thursday 2nd of July I have received an e-mail from VIP support that they will be processing the withdrawal within couple of hours (I can provide you with the evidence but the e-mail is in Polish).
My account is filmy verified and I was withdrawing successfully in the past (lasy withdrawal of 3200PLN was issued on 4.06 and processed on 7.06 so in line with terma and conditions - that was before a major win, though.
I would like to ask for your assistance and intervene.
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1 hour ago
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1 hour ago
Dear gucioldn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Do I understand correctly that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
- Could you please update us on the current status of your withdrawal request? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
