Cashed Casino - Player's withdrawal is delayed.

I requested 3 withdrawals of 500€ each starting from April 14th. It has been 14 days and the status is still "Under Review". I have been in contact with support multiple times. On April 24th, Mai (Ticket 48837632) assured me my funds are safe. On April 27th, agent Nova told me my request is on "highest priority", yet nothing has changed. I have followed all rules and I am waiting for my legitimate winnings. Total balance is 6,500€.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I was playing slots.

The winnings came from my own capital! I had bonuses but the winnings didn't come from there, they came from my money, I have complied with all the wagering conditions

No, it's my first time and the delay is 15 days.

Yes, my account is fully verified and I have been confirmed via email that no further documents are needed.

Dear Dafkostas1

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Cashed Casino representative to join this conversation.

Dear Cashed Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

I waited 20 days for withdrawal

entered yesterday

now I'll probably wait another 20 days?

You say 1-3 business days and I'm worried about my money

It's been 3 business days and still the same with my withdrawal.

I waited 20 days for 1 withdrawal.

Will I have to wait so many more days?

unacceptable for the money I have left in the betting shop

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Cashed

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Cashed

Dear Cashed Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear all,

Thank you for contacting us.

We would like to inform you that your withdrawal of 1,000 EUR has been successfully completed. Regarding your pending withdrawals from May 7, they will be processed soon.

Kind regards,

Cashed

Thank you for the update, Cashed Casino.

Dear Dafkostas1,

Please notify me about frequencies and amounts of payouts, when you receive them.

Yes, they put 1,000.

I'm waiting for the remaining withdrawals.

Dear Dafkostas1,

Have you received any new withdrawals since your last message?

Yes I have received some withdrawals

Dear Dafkostas1,

Have you been receiving withdrawals regularly?

There is again a long delay in payments.

Dear Dafkostas1,

Thank you for the patience.

We kindly inform you that after carefully review your case the relevant department inform us that you need to provide the following Documents:

ID + POA + bank ownership GR460171*****4102

Kind regards,

Cashed

I did what was necessary.

and you had already made deposits to me

Now suddenly you don't have my information.

I'm waiting 2 weeks again to make a withdrawal.

Dear all,

Thank you for the patience.

We would like to inform you that your account is now verified.

Kind regards,

Cashed Casino

Dear Dafkostas1,

Can you please confirm, if you have started receiving withdrawals again?

Dear Dafkostas1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Thank you for the patience.

We kindly inform you that the withdrawals of the player is successfully completed.

Kind regards,

Cashed Casino

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Mirka

Casino.Guru