Candy Casino - Player's withdrawal is delayed.

I made a withdrawal on 26.2 and it was supposedly approved then but the money just doesn't show up!! Really poor "customer service", note that there are nothing but scammers, the same copied answer comes that the request was sent to financial advice, no license anywhere, so it's a really crap casino, don't waste your money!!!

Dear virpi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I still haven't received my money and 14 days have already passed. When I asked why, the answers were again round and round, 'we will pay your money'. The withdrawal request has been approved as I said and my account doesn't need to be verified for now. In addition, when I log in to the casino, Google has started warning about a malicious website which it didn't do before and the language used by the customer service could already be suspected of being a scam, so could the casino gurus start accepting that they only know how to screw players!!

Thanks for the update.

Could you please share a screenshot of the withdrawal request with the status visible and your last interaction with casino support?

I apologize for the inconvenience.

Dear virpi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.