The player from Finland faced a problem where his cashout request had been rejected, resulting in all his winnings being removed from the account. The Complaints Team attempted to gather more information from him but received no response. Consequently, the complaint was closed due to the lack of communication, although the player could reopen it in the future if he chose to engage again.
Candy Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €200
Candy Casino
Safety Index:Above averageCase summary
Discussion
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4 months ago
After cashout they rejected and all the winning were removed from the account
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Candy Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Have you requested a withdrawal and then the casino confiscated your winnings?
- Have you passed the KYC verification, please?
- How long have you been a player at this casino, please?
I will be waiting for your reply patiently.
Best regards,
Katarina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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4 months ago
Dear richardros127582,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
