Caesars Palace Online Casino PA - Player experiences disconnections and feels cheated.

wasnt using the app anymore because of just weird movement and disconnection. Was given a big bonus and won with it so I used the app again but found the casino moved weird again and has done nothing but take and take fast. Always told about fairness of games but what about the disconnections after paying for something then coming back to loss. New phone, using WiFi, cleared cache. All the nonsense said to avoid the real issue is covered by me. Still the same. If anyone saw what I watch when I use it would definitely feel very cheated. If I cheated in your casino I would be drug out or in jail.

Dear tbandru4321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at [email protected] if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

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The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear tbandru4321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.