The player from Uzbekistan requested a withdrawal of 120,000,000 UZS, but the casino has not processed it within the promised 48 hours. Despite numerous attempts to reach out to customer support, he only receives generic replies and no clear timeline for resolution. He suspects an intentional delay in payment.
Cactus Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 21h 15m 4s
Cactus Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
5 hours ago
I requested a withdrawal of 120,000,000 UZS.
The casino states that withdrawals are processed within 48 hours, but this time has already passed.
Despite multiple attempts to contact support, I only receive generic responses such as "please wait" without any clear explanation or timeframe.
The casino keeps delaying my withdrawal and extending the сроки without justification.
I believe this is intentional delay of payment.
I request immediate assistance in resolving this issue and receiving my funds.
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
