Dear enboatza2958,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide answers to the following questions?
- Can you specify the amount that was deducted from your winnings?
- When did this issue occur?
- Have you communicated with the casino regarding this matter? If so, could you share the details?
- Do you have any screenshots, videos, or documents that could support your claim?
- Have you experienced any similar issues in the past?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Dear enboatza2958,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide answers to the following questions?
- Can you specify the amount that was deducted from your winnings?
- When did this issue occur?
- Have you communicated with the casino regarding this matter? If so, could you share the details?
- Do you have any screenshots, videos, or documents that could support your claim?
- Have you experienced any similar issues in the past?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika