The player from Brazil had requested a withdrawal of 3865 reais after winning, but found his account closed without explanation. He had attempted to contact the casino multiple times through the site and via email, yet received no response. The Complaints Team intervened, contacted the casino, and clarified that the only available withdrawal option was via cryptocurrency. The player successfully created a wallet, provided the necessary details, and ultimately received his funds. The complaint was marked as resolved.
Bullsbet.io Casino - Player’s account has been closed unexpectedly.
Resolved
Our verdict
Case closed
Amount: 3,865 R$
Bullsbet.io Casino
Safety Index:Very highCase summary
Discussion
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6 months ago
Translation
I had the amount of 3865 reais that I had won over the weekend, I made the withdrawal request, the amount didn't go into my bank account and when I tried to log in to the site to follow up I couldn't, it says that my account has been closed... I tried to get in touch through the site itself, more than once and I didn't hear back, I sent several emails that didn't come back either... in short... it's not been a good experience for me... no return at all after countless attempts...
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6 months ago
Dear Flavanto90,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bullsbet.io Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you have been a player at the casino?
- How did you learn about your account being blocked? Could you please share a screenshot of the error you received when trying to log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your attempts at communication with the casino regarding the block? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
My casino account was opened on the 11th of 2024, attached is a screenshot of the error when I tried to log in to the site, I played the slots... also attached are screenshots of the emails that were sent... there were 3 attempts by email apart from the attempts on the site that I can't send a print because they were sent without logging in to the account so I don't have access to them...
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6 months ago
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I've sent you an e-mail, I'm not able to add all the photos here
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5 months ago
Thank you very much, Flavanto90, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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5 months ago
Dear Flavanto90,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Bullsbet.io Casino representative to join this conversation and participate in resolving this complaint.
Dear Bullsbet.io Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
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5 months ago
Hello Stefan
Can you share your email so we can provide more information?
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5 months ago
Dear Bullsbet.io Casino,
You can contact me at my email address [email protected].
I'll be awaiting your reply.
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5 months ago
Dear Bullsbet.io Casino,
Thank you for your response and the information you have provided.
Dear Flavanto90,
It appears that there is currently only one withdrawal option available for you, and that is via crypto. You should have already received an email from the casino representative regarding this. Could you please respond to that email and let me know once you have successfully withdrawn the funds from the casino?
I'll be awaiting your reply.
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5 months ago
Translation
Yes, the casino contacted me by email, I've created a wallet to receive cryptocurrency and I've sent them the details to make the payment... I'm waiting, as soon as the transaction is finalized I'll update you here.
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5 months ago
Dear Flavanto90,
Thank you for your response and cooperation. Please let me know once you have successfully received the funds.
I'll be awaiting your reply.
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5 months ago
Hello Stefan and Flavanto90
The payout has been completed.
Thank you for your patience and cooperation.
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5 months ago
Translation
I appreciate the willingness of those involved to resolve the issue, and I apologize to the casino, because I didn't know why I couldn't log in, the emails not being answered worried me... that's why I opened the complaint.
At the moment I'm very satisfied and have been very well looked after by the Bullsbet.io casino team.
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5 months ago
Dear Flavanto90,
Did you manage to receive the funds from the casino?
I'll be awaiting your reply.
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5 months ago
Translation
Yes, I thought you'd understood in the other reply.
It's all sorted, I've received the amount.
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5 months ago
Dear Flavanto90,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan, Casino.Guru
