Bulletz Casino - Player's account has been closed and funds confiscated.

My account was closed at this casino after "failing" verification, I had a remaining balance of 1014 EUR which they confiscated, I submitted my ID through their SumSub system, which was approved sucessfully, I also sent a required utility bill to the same system, but at the end I never got the approved status, and today my account is banned for "Not passing verification"

They have only communicated with me through email to ask me if I was a politically exposed person, which I am not. Nothing else

Honestly this casino is so shady and everything is so weird, if anyone is reading this complaint, please, please don't play here.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bulletz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• What was the format of the document that wasn't approved? Did the information on the document match the personal information filled out in your player's profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas