HomeComplaintsBruno Casino - Player's withdrawal has been delayed.

Bruno Casino - Player's withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

6d 2h 29m 21s

Bruno Casino
Safety Index 9.0 Very high

Case summary

The player from the Netherlands has multiple deposits using his Dutch IBAN, but his withdrawal is rejected due to a country mismatch, despite registering with the same country through Google.

Written by Tomas
Complaint Specialist
Submitted: 09 Sep 2026
Public
Public
2 days ago

I deposited many times with my dutch iban, and withdrawel is rejected because it has to be the same country as k registered with. (I just signed up with google) and its the same country.

Public
Public
21 hours ago

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Public
Public
21 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruno Casino

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please confirm you deposited using the same bank account as in the screenshot you shared?
  • Have you contacted casino support regarding the issue? Have you received assistance?
  • Could you please go into your profile and share a screenshot of the country entered in your player's profile?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

Rubenskie11 has 6d 2h 29m 21s to reply

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