Bruce Bet Casino - Withdrawal of player's winnings has been delayed.

Good evening, absolute complaint about service from the casino regarding withdrawals. The last withdrawal I made yesterday, June 22nd, but it's already been 10 days that they haven't given me the option to withdraw. I've had to cancel withdrawal requests several times, deposit more money but nothing. They accept deposits and they are not clear and transparent about withdrawals because they have the system absolutely blocked. At this point, I demand payment of my earnings or a refund of the deposits made.

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Dear Massimomax,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been playing with Bruce Bet for three years and withdrawals, even of large amounts, have always been very fast but now for 10 days there has been something that is not very transparent and I can't get an explanation.

Dear Massimomax,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Massimomax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.