Bruce Bet Casino - Player's withdrawal request is delayed.

Hallo ich warte über 2 wochen auf mein geld und es gibt täglich die gleichen antworten kommunikation mit diesem casino ist fast unmöglich

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. Ja ich habe schonmal eine auszahlung erhalten von diesem casino aber nie nit so einer wartezeit!!

2.ja ich bin voll verifiziert sogar mehrfach!!!

Ich habe mit einem bonus gespielt diesen jedoch vollständig umgesetzt!!!!

Hier der screenshot

Wir befinden uns leider in der 3.woche wo ich auf mein geld warte!!! Ich bin vollständig verifiziert!!! Ich hoffe das mir vieleicht bald geholfen werden kann 😕

hier haben sie mir gesagt das die auszhlung für diesen tag geplant war das ist allerdings auch schon wieder lange her

also hier kann man wohl auch nicht auf hilfe zählen schade!! es ist traurig das ein solchen casino die berechtigung hat zu existieren es sind 3 wochen rum und dieses casino zahlt einfach mein geld nicht es ist traurig das hier niemand eingreift

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello biene2111,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bruce Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Guten morgen wie kommen sie darauf das sie diesen thread hier lesen können ? Sie antworten selbst mur seit über 3 wochen das gleiche!!!

Dear biene2111,

Until now, my colleague Atilla has been communicating with you and trying to obtain the information needed to better understand the general issue behind your complaint.

From this point forward, I will be handling your complaint. As mentioned in my previous message, my next step will be to contact the casino directly and request further information from them regarding your case.

Our goal is to obtain a complete picture of the situation and determine where exactly the issue lies, whether it is related to your account or actions, the casino's handling of the matter, or another factor. Once we have information from both sides, we will be in a better position to assess the case fairly and determine how we can assist in resolving it.

To keep the complaint resolution process fair and impartial, we require all parties involved to communicate with us and provide the necessary information and supporting details.

For now, I kindly ask for your patience while we wait for the casino's response. As soon as we receive any relevant information, I will update you accordingly.

Thank you for your understanding.

also ich kann von meiner seite sagen das sie mir niemals gesagt haben das irgendwas schief gelaufen ist !!! ich habe sehr oft mit bonis gespielt!!! ich habe fair zuende gewagert und eine auszahlung beantragt!! ich habe bereits mehrere auszahlungen von diesem bruce bet erhalten!! nun sind es aber fast 4 wochen und die kommunikation mit dem live chat ist mit abstand das schlechteste was ich auf diesem markt gesehen habe!!! ausschliesslich vorgefertigte antworten ein casino sollte nach fast 4 wochen wartezeit eine entsprechende erklärung abgeben diese gab es aber nie sondern immer nur das es ein erhöhtes aufkommen gibt!! diese aussage ist mir einfach für 4 wochen zu schwach

hallo

3000 euro von 4000euro habe ich gerade erhalten!! es fehlen aber immernoch 1000euro

Dear biene2111, thank you for the information. Please keep me updated.

Dear Lucia,

We would like to inform you that the withdrawal of EUR 3,000 was processed on 18 August 2026 and is currently showing as Success on our end.

The remaining EUR 1,000 is scheduled to be processed within the next few days, no later than Friday, 21 August 2026.

Kind regards,

Bruce Bet Team

sobald ich die letzten 1000 euro bekommen habe werde ich das problem als gelöst sehen vorher nicht!!

Dear Bruce Bet Casino Team, thank you for the update.

Dear biene2111,

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

ja ich werde sofort bescheid geben!! für mich ist es wieder mal völlig unverständlich das ich nicht beide auszahlungen bekommen habe!!! sie wurden beide zur exakt gleichen zeit beantragt!!!

Hallo

Ich habe immernoch nicht meine restlichen 1000€ erhalten

Liebe grüße

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear biene2111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia