Bruce Bet Casino - Player's withdrawal is delayed.

Dear Casino Guru Team,I am writing to submit an official complaint against Bruce Bet casino regarding a severe delay in processing my withdrawal.On 10th September 2026, I requested a withdrawal of 600 PLN. It has now been nearly two weeks, and the funds have still not been transferred to my account.My casino account is fully verified (KYC completed), and all my documents were approved prior to making this withdrawal request.I have repeatedly contacted the casino's customer support. Unfortunately, I only receive generic, automated templates asking me to "be patient" and wait. Furthermore, the casino is completely ignoring my emails and failing to provide any concrete updates or a timeline for when my funds will be released.Since Bruce Bet refuses to communicate transparently and is withholding my money without any valid reason, I am forced to seek your assistance.I am ready to provide screenshots of my transaction history showing the pending status, my verification page, and the automated responses from support to back up my claim.Thank you in advance for helping me resolve this issue and recover my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Anma933,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for your response. Here are the answers to your questions:

1.No, this is my very first withdrawal attempt from this casino. Please note that my account is already fully verified (KYC completed).

2.The current status of my withdrawal request is "Pending". It has been stuck in this status for over 2 weeks now.

3.Yes, the winnings were accumulated using a bonus. I deposited 200 PLN and activated the "88% + 88 FS Bonus in Book Of Cats" (Bonus #2955).

I have successfully completed the wagering requirements for this bonus.I am attaching a screenshot of my transaction history from the casino for your review.

Best regards,Anma933

Thank you very much for your reply, Anma933. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I sent the attachments via email.

🙂

Dear Anma933,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Anma933,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bruce Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear Martina,

We would like to inform that the withdrawal of 600 PLN was processed on 1 October 2026 and is currently in the Success status on our side.

Kind regards,

Bruce Bet Team

Thank you Bruce Bet Casino Team, for the good news!

Dear Anma933

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Thank you Casino Guru team for your help! I would like to confirm that the first payment has finally arrived.

However, I have already requested another withdrawal, and unfortunately, I am waiting for it again. The processing time has already exceeded the official timeframe stated in their terms and conditions.

I really think the casino should work on improving their withdrawal processing times. If they are unable to meet their own deadlines, they should update their terms and conditions to reflect reality. I would appreciate it if we could keep this complaint open for a bit longer until this second payout is also resolved. Thank you!

Dear Anma933,

I understand your concerns. Sure I will keep this complaint opened until your confirmation regarding the second successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Anma933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’ve been waiting two weeks again for a payout of 800 PLN; they’ll likely keep stalling unless you intervene.

Dear Anma933,

Could you please confirm whether I understand the situation correctly?

Has the amount you originally disputed in your complaint already been paid out, and are you now waiting for an additional withdrawal of 800 PLN?

Thank you very much in advance for your clarification.

Exactly; at this point, I’ve been waiting over two weeks for that 800 PLN.

Dear Bruce Bet Casino Team,

can you please help the player with withdrawing remaining 800 PLN?

Thank you so much in advance

Dear Martina,

We would like to inform that the withdrawal has been processed on 19 October 2026 and is currently in the Success status on our side.

Kind regards,

Bruce Bet Team

Thank you Bruce Bet Casino Team, for the good news!

Dear Anma933

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Anma933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, the money has arrived. Now I’ve been waiting 8 days for a 1000 PLN withdrawal; they only pay out the money after you intervene. I don’t know what’s going on with this casino.

Thank you very much for letting me know.

Please keep me updated, once the rest of your money arrive.

Thank you in advance

Dear Anma933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m still waiting for a 1000 PLN withdrawal from Bruce Bet 🙁

I understand. Please keep me updated.