HomeComplaintsBruce Bet Casino - Player's withdrawal is delayed.

Bruce Bet Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 8h 18m 44s

Bruce Bet Casino
Safety Index 4.0 Low

Case summary

The player from Saxony-Anhalt requested a withdrawal from Brucebet two weeks ago and has been waiting since September 2nd, 2026. The casino cites a high volume of payouts but continues to provide the same response.

Written by Attila
Complaint Specialist
Submitted: 21 Sep 2026
Public
Public
3 days ago
deTranslationgb

Ladies and Gentlemen

I would like to inform you that I have received a payout from Brucebet since September 2nd, 2026.

After several letters, the casino keeps saying the same thing: they are experiencing a very high volume of payouts.

Therefore, I ask for your assistance.


Kind regards

[Redacted]

Edited by a Casino Guru admin
Automatic translation:
Public
Public
15 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
15 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please attach a screenshot of your pending withdrawal?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Mellenico80 has 6d 8h 18m 44s to reply

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