The player from Saxony-Anhalt requested a withdrawal from Brucebet two weeks ago and has been waiting since September 2nd, 2026. The casino cites a high volume of payouts but continues to provide the same response.
Ladies and Gentlemen
I would like to inform you that I have received a payout from Brucebet since September 2nd, 2026.
After several letters, the casino keeps saying the same thing: they are experiencing a very high volume of payouts.
Therefore, I ask for your assistance.
Kind regards
[Redacted]
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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