The player from Italy has pending withdrawal requests since June 11th and June 15th, experiencing delays despite having a verified account. He contacted support but received repetitive responses about high withdrawal volumes.
Bruce Bet Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
4d 9h 1m 11s
Bruce Bet Casino
Safety Index 4.0 LowCase summary
Discussion
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4 days ago
Translation
I made deposits and played regularly. However, the problems began when withdrawing: I have a pending withdrawal request since June 11th and another since June 15th. I contacted support, but they always responded with the same reason, saying they prioritize and that they are currently processing a very high volume of withdrawals. I would like to point out that my account has already been verified.
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
