Bruce Bet Casino - Player’s withdrawal is delayed.

Hello i have been waiting over soon 3 weeks for my withdrawal

I requested Zip code change and have waited almost 10 days first time and not passed they said they can verify me and then i answered the questions second time and its been many days many days alredy still they havent change my Zip code said would take 28 days to change this im so fed up of this issue not going any further all they asking me is to have patience what im Just a human im not a robot said wait and wait and wait and wait and wait and im very fed up and very disssapointed all i want is my money

How hard can that be only change Zip code its not that difficult i felt like im not going to get my money with this casino all they did is to hold my winnings and not paid out the winnings i Will never going to play at this casino again if things are like this i called it SCAM i never experienced other casinoes like this i understand that they score very low in casinoguru i dont recomend playing at this casino stay away at this casino!!!

Dear checkie1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain why the zip code needed to be changed? Have you moved?
• Have you previously verified your address in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear checkie1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your replies.

I apologize for not replying sooner.

Do I understand correctly that you entered the wrong zip code during registration? What was the extent of your mistake? Was it a typo?

Could you please clarify what you were asked to answer? I am afraid I don't understand what occasion you are referring to.

Looking forward to your reply.

Dear checkie1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear checkie1979,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas