Bruce Bet Casino - Player’s payout is delayed.

Now I have been waiting 27 days for a payout of 5000 DKK. My account has been approved and I just keep getting a response that they currently have many payouts. They have taken a long time to pay out before but never this long.

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Dear Marielle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I made my withdrawal on 2/8 and my winnings should be paid to my MasterCard AND I probably played with a bonus. But I can't remember what it was called. It's been a long time. But it's been played for free otherwise my withdrawal wouldn't be as Pending. Now this isn't the first time I've played and won with you.

Bonus #11087: 100% (max. DKK 800) + 30 FS bonus