The player from Germany has contacted support multiple times without receiving any meaningful updates, only pre-written responses.
Bruce Bet Casino - Player’s experiencing some issues.
Opened
Current status
Waiting for Casino Guru to reply
4d 23h 49m 17s
Bruce Bet Casino
Safety Index 4.0 LowCase summary
Discussion
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3 days ago
Translation
Despite contacting support multiple times, I have been receiving the same pre-written emails for days; unfortunately, nothing more is happening.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear michaelazenker111,
Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better.
I look forward to your response and am here to help.
Best regards,
Kristina
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2 days ago
TranslationWhat other information do you need to process my request?
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2 days ago
TranslationI have been waiting for a payout from the aforementioned casino since August 16, 2026. The €550 payout from Bruce Bet has remained unprocessed since August 16, 2026.
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9 hours ago
TranslationHello? Is my case being processed? Unfortunately, I still haven't received my payment.
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