Bruce Bet Casino - Player's account verification is delayed.

Estou a aguardar que seja confirmada a verificação da minha conta para poder fazer um levantamento. O casino indicou 24 a 48 horas para verificar a minha conta, no entanto já se passaram 72 horas e continuo sem resposta sobre a verificação.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Jremigio,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

Let's give it at least one more week, and if there is no development, please get back to us, and we will intervene.

Thank you in advance for your reply and cooperation.

Best regards,

Kristina