Bruce Bet Casino - Player’s account verification is delayed.

Καλησπέρα σας. Προσπαθώ να κάνω ταυτοποίηση του λογαριασμού έχω στείλει όλα τα απαραίτητα έγγραφα που χρειάζονται σε όλα παγκοσμίως τα καζίνο και ακόμα περιμένω ..Πιστεύω ότι το κάνουν εσκεμμένα..Δεν έχω ενεργοποιήσει κανένα μπόνους ή δωρεάν περιστροφές

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When did you begin the verification process, and when did you submit the most recent requested document?
• Which documents did the casino request, and which of them have you already submitted? Has the casino rejected any of your documents or requested anything further?
• Could you please confirm whether the €4,000 is currently available in your casino balance and whether you have already submitted a withdrawal request?
• Please forward the complete communication between you and the casino concerning the verification process to veronika.f@casino.guru. Kindly send emails in their original .eml or .msg format and include complaint ID 231143 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika