The player from Quebec claims his account was blocked due to accusations of creating a second account, which he denies. He asserts he only attempted to reconnect after being logged out when the account was blocked, resulting in a loss of $589.
Bruce Bet Casino - Player’s account has been closed.
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Bruce Bet Casino
Safety Index:LowCase summary
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2 days ago
They accuse me of creating a second account which I never did, and they blocked my account with 589$ in it. I never thought neither attempted to create a second account. All I did was trying to reconnect after getting logged out. And my account got blocked at that moment.
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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2 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
