HomeComplaintsBruce Bet Casino - Player has delayed withdrawal request.

Bruce Bet Casino - Player has delayed withdrawal request.

Opened
Current status

Waiting for Casino Guru to reply

6d 23h 58m 19s

Bruce Bet Casino
Safety Index 4.0 Low

Case summary

The player from Germany has been waiting over two weeks for his withdrawal and is frustrated with unhelpful responses from live chat.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 07 Sep 2026
Public
Public
18 hours ago
deTranslationgb

Hello


Once again, I've been waiting for my payout for over two weeks!!! Communicating with live chat is completely impossible because I always get the same answers!!! This casino really needs to take action!!!

Automatic translation:
Public
Public
12 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
12 minutes ago

Dear biene2111,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Could you please clarify when exactly you requested the withdrawal?
  • When did you make the last successful withdrawal, and how many days did it take to be processed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


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1 minute ago
deTranslationgb
Waiting for approval

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