Bruce Bet Casino - Player faces withdrawal issues due to location change.

I cant Change place where I live from Deutschland on Poland , I live in Poland

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you ever lived in Germany, or did you create your account while physically being in Germany?
• Have you used any VPN or IP-masking software with your location set to Germany while being in Poland?
• Have you filled out all your profile information correctly, apart from your country of residence?
• Did you choose Germany as your country of residence yourself, or was it filled out automatically by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sooo I want withdraw my win money and they do the KYC (brucebet) and they still processing my documents becouse I didn’t add to my address the house number and street name it’s too long and I’m in fear because I send them my id and credit card photos

i send them needed documents and they still processing it like 2 weeks now

Am I correct in understanding that you did not provide your street name and house number at all, or did you submit incomplete or random information? Please note that when filling out your casino profile, it is important to provide complete and accurate information that can be verified with government-issued documents.

Dear Cejot99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.