Bruce Bet Casino - Player faces delayed account verification.

After being asked to verify my account, I submitted all the required documents, but this was rejected because I was supposed to send a bank statement showing the deposit, which I did several times.

For the past two weeks, support has been telling me that the documents are being reviewed, even though the system rejects them before that. I don't know what to do anymore...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment method you have opted for for deposits?
• Was any debit card used for the deposit? Is the information about the card consistent with the information the casino expects to verify?
• Could you please confirm that the bank account belongs to you?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas