Bruce Bet Casino - Player believes that their withdrawal has been delayed.

Erneute Beschwerde gegen das Casino Bruce bet. Habe nochmals da gespielt und wollte mir 1120 Euro auszahlen lassen. Dies war letzte Woche Donnerstag. Bis heute noch kein Geld!

Wieder nur Standard ausreden.

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Dear Patrick1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Kleiner Nachtrag. Es sind nur 1120€. Und keine 11000 wie da steht. Mein Konto ist vollständig verifiziert und schon lange. Außerdem ist es meine zweite Beschwerde gegen dieses Casino innerhalb von 2 Monaten. In der Regel ist das Geld nach 2 Tagen da. Mittlerweile ist eine Woche vorbei. Meine Vermutung aus Absicht wegen der damaligen Beschwerde da musste ich mich auch an euch wenden

Zu meiner Beschwerde, ich habe vom Casino immer noch kein Geld erhalten. Auszahlung letzte Woche Donnerstag beantragt

Dear Patrick1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo, liebes Casino Guru Team,

Danke für ihre Nachfrage.

Nein ich habe meine Auszahlung immer noch nicht erhalten.

Mit freundlichen Grüßen

[redacted]

Was ich noch mitteilen wollte, die ist ja im übrigen meine zweite Beschwerde gegen das selbe Casino innerhalb von 2 Monaten. Im Juli die gleichen Probleme. Da ging es auch nur über euch. Jetzt wieder wegen der Auszahlung.

I’m sorry to hear that your withdrawal has still not been processed. Please answer a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread
• Additionally, please provide screenshots of your communication with the casino regarding the withdrawal delay.

Thank you in advance for your reply.

Dear Patrick1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.