Brango Casino - Player’s winnings have been confiscated.

Thieves, I won 90$ and submitted my ID to withdraw. They locked my account and confiscated my winning money. Rubbish bastards. Never play here.

What no match with data.

they just don’t want to give me my winning money. My name is matched and I am adult!!

horrible casino ever

Dear xgt27r7zsj,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you've encountered with your account and the difficulties in withdrawing your winnings.

To help us better understand your situation, could you please share the following:

• A screenshot of your casino account profile, showing the details of your account, along with any IDs you have submitted for KYC verification.
• Could you please clarify when you submitted your ID for withdrawal and when the account was locked?

If you have any other relevant communication (emails, chat transcripts, screenshots), feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case and work towards resolving it. Without your input, we won’t be able to mediate with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Other casinos are more lenient about addresses, but this one is extremely picky.

I live in France and signed up in Norway, so I couldn't verify my Norwegian address and was confiscated. But now that I think about it, I understand the casino's position. I want to close the case.

I got my initial deposit of 10 euros back.

Sign up only in countries where online gambling is legal

Please write your name and address honestly.

Conclusion: Case closed because I got my 10 euros back.

Dear xgt27r7zsj,

Thank you for your response and for clarifying the situation.

We understand now that the issue stemmed from address verification and appreciate your understanding of the casino's position. It's good to hear that you were refunded your initial deposit of €10.

As a final note, we strongly advise that in the future, you ensure that you use accurate and up-to-date personal information, including your name and address, when registering at online casinos. Additionally, signing up only in countries where online gambling is legal and properly regulated will help you avoid similar complications.

We will proceed to close your complaint. If you ever need our assistance again, please don’t hesitate to contact us.

Thank you for reaching out, and we wish you all the best.

Best regards,

Petronela

Casino.Guru