Box 24 Casino

Case summary

The player from Japan had his account closed. He was waiting for a refund of his balance which was credited a few days after submitting the complaint.

Discussion

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Tada

Unregistered user

Japan

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4 years ago

My account was suddenly deleted. I heard that you will send $ 3,300 in deposits with Bitcoin on April 21st. However, I haven't been able to confirm the remittance. Thank you

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Dear Tada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you haven’t received a refund of your balance yet?

Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected].

Looking forward to hearing from you.

Best regards,

Kristina

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Tada

Unregistered user

Japan

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4 years ago

I sent an email several times and he sent me yesterday. Thank you for your cooperation

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Tada, I am not sure I understand correctly - does this mean that you've successfully received your funds?

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Tada

Unregistered user

Japan

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4 years ago

Yes, it was successfully deposited. Thank you

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Kristina

Complaint Resolution Center Team Lead

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4 years ago

Awesome news, Tada! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Box 24 Casino - Player’s account has been closed.

Case closed

Amount: $3,300

Case summary