The player from the Netherlands expressed frustration over the ongoing refusal of lala.bet and booms.bet to process a promised refund of €935, which had been due on September 18, 2024. After experiencing repeated excuses and avoidance from customer support, the player demanded immediate confirmation of the refund being processed. The Complaints Team informed the player that while they could not assist with licensing issues, they had acknowledged the player’s evidence and ongoing communication attempts. The case remained unresolved as the player continued to seek the remaining amount of €300.
Booms.bet Casino - Player's refund has been delayed.
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Our verdict
Other
Amount: €1,235
Booms.bet Casino
Safety Index:Very lowCase summary
Discussion
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11 months ago
I am writing to express my unrelenting fury over lala.bet and booms.bet shameless and ongoing refusal to process my €935 refund, which was promised on September 18, 2024. Their disgraceful handling of this matter is nothing short of appalling. After months of lies, empty promises, and blatant disregard, I am done being ignored.
First, they hid behind the pathetic excuse of "technical difficulties" with their payment provider. A lie. Then, they blamed so-called "high inquiry volumes" affecting the legal department. Another lie. Neither excuse holds up, and neither has resulted in any progress.The final insult came when I escalated the issue through my VIP manager, only to be shunted back into their useless email queue, where my messages are now outright ignored. "dedicated support" is a complete farce. This is not incompetence—it is a deliberate refusal to fulfill their obligations. I am demanding immediate confirmation that my refund of €935 is being processed right now. No more excuses. No more delays. No more lies
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11 months ago
Dear Larsieboii,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Booms.bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino promised you a refund and is there any evidence of it? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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11 months ago
Lala.bet and Booms.bet both from Lala-Stars did not have a license to operate in the netherlands. I told them this and they wanted to give a refund but not the full amount, so i did not receive everything. They said this was because cost from
operating the site but i didnt accept this. So i posted alot of reviews and i was promised to receive the remaining amount on September 18th. But every time i come in chat or email they ignore me. I have over 300 screenshots proving this, aswell as screenshot where they say i will receive the remaining amount. Few months later i found out i was playing on a different site from them. So i am still waiting on that money to (300€)
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11 months ago
Dear Larsieboii,
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.
Best regards,
Nick
