The player from Italy registered at the casino and deposited €200, winning a session that was not credited to his account. After reporting the issue and receiving a screenshot from customer support, he is now unable to log in and wants to retrieve his €350 balance.
Boomerang-Bet.io Casino - Player’s account access is closed.
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Boomerang-Bet.io Casino
Safety Index:HighCase summary
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Public
5 days ago
Translation
I registered at the casino in question, deposited €200, and while playing bj on Evolution, I won a session that wasn't credited to my account. I waited a bit, but my balance wasn't updated. I reported it in chat and got a screenshot. Customer support told me they'd opened a ticket, but now the site is persistent, and I can't log in anymore. I want to get my €350 balance back.
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
