BOOMERANG BET Casino - Withdrawal of player's winnings has been delayed.

hello!

I'm writing this complaint because I'm a bit worried. I've been reading some reviews and I really hope this isn't another spam casino.

i've always played at this casino (almost every day for months) i've made lots of deposits and lots of withdrawals, even big ones, and it's always been fine. Last week I won a bit more and made a slightly larger withdrawal. As the withdrawal took longer than usual, I contacted the support team who told me they had to verify my account so I could receive the money. The problem and mistrust began when they refused my identification documents twice. Today I made a third request for identification, and that's when I went to see the reviews and realized that something might not be right, and that they're trying to delay my verification because I've been making large withdrawals.

I have already sent an email to the support team, but they are slow to respond, and in the 24/7 chat, they always tell me the same thing, that I have to wait. I would like your help so that I can withdraw my money.

Please note that I have already made more than 20 withdrawals, or many more, without checking the account, they are just asking me now. and I have also made many deposits almost always of 100 francs, many even. Can you help me figure out if they're not trying to delay the verification so they don't pay me?

they've also changed my vip level. I was on level 4 and now I'm back to 1. Will it be until they verify the account?

thank you

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Dear Daniel0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is with the account verification. They constantly reject my identification documents.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Daniel0,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla