The player from Australia had submitted a withdrawal request less than two weeks before contacting us. The winnings had not been obtained up to that day. The player was informed about the usual processing times for withdrawals and was advised to wait at least 14 days before escalating the complaint. After the recommended period had passed, the player was asked for an update but failed to respond. Due to the lack of communication, the complaint was closed for the time being, with the option to reopen it if the player decided to resume contact.
BOOMERANG BET Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: A$550
BOOMERANG BET Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
I have been trying to get my money off these rip off people since 12-1-2026 an they keep given my the f around I even told them how I just lost my sister and have got full custody of her two son's witch both have ADHA AN AUTISM ITS HARD EVEN WITH THE PRICE OF FOOD CLOTHING SCHOOL AN LIFR ITS SELF AN THEY KEEP REJECTED ME I WON $550 DOLLARS OF MY OWEN MONEY I'M OVER IT
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear BelindaGibbo77,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Are you kidding me I've been waiting since 12-1-2026 it's now 21-1-2026 I'm am going to name an shame this site if I don't get my money very soon like this is not right
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1 month ago
Dear BelindaGibbo77,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear BelindaGibbo77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
