The player from Portugal made two withdrawals of €500 each on the 17th and 18th, which remain pending despite his account being validated and previous withdrawals being successful. He has contacted the casino multiple times but received the same unhelpful responses.
BOOMERANG BET Casino - Player’s withdrawals are delayed.
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BOOMERANG BET Casino
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6 days ago
Translation
Good morning
On the 17th and 18th I made two withdrawals of €500 each from the above-mentioned casino, which have not yet been credited to my account.
Both withdrawals were made without an associated bonus and have been pending since that date.
My account has been validated at this casino since the beginning and I have even made previous withdrawals without any problems. My deposit method is always by mbway and the withdrawal is always by bank transfer. This time I don't know what's going on to make them do this to me.
I've already spoken to them several times in the chat and the answers are always the same. They're sorry but they have no alternative. They always say the same thing. I enclose the two pending withdrawals
Can you try to help?
Thank you
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2 days ago
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2 days ago
Dear Knotz12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When was the last time the casino processed a payout successfully to your bank account?
- When was your verification complete?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino when asked about the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
